KODA (referred to as “we,” “us,” or “our”) recognises the importance of privacy and confidentiality for our clients and visitors. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information. It applies to all of KODA’s inbound marketing services and to your use of our website at https://koda.design (“Site”).

1. Scope

This Policy covers the treatment of personal information that we collect when you:

  • Visit, interact with, or use our Site.

  • Request information about our inbound marketing services.

  • Purchase our products or services.

  • Voluntarily provide such information in any other manner related to our services.

This Policy does not apply to websites or practices of companies we do not own or control, including any third-party sites or services linked to our Site.

2. Total Confidentiality

  • Client Records & Materials

    All client records, strategies, documents, graphic concepts, proposals, and related materials are treated as confidential and are not public information.

  • Portfolio Use:

    Design work from completed projects may be displayed on our Site or in marketing materials as examples of our services. If you prefer that your work not be showcased, please contact us at [support@koda.design].

3. Information We Collect

  • Personal Information: We collect personal information when you:

    • Register or fill out forms on our Site (e.g., name, email address, phone number, company name).

    • Schedule an event or otherwise provide voluntary information for inbound marketing services.

  • Cookies & Similar Technologies: We use cookies and similar technologies to:

    • Enhance your online experience.

    • Streamline your interactions (e.g., reducing the need to re-register multiple times).

    • Track usage patterns on our Site to improve our services.

  • Automatically Collected Data: Our servers automatically record information when you visit our Site, which may include:

    • IP address, browser type, browser language.

    • The URL you visited before our Site.

    • The date and time of your request.

4. How We Use Your Information

  • Service Delivery

    We use your personal information to provide the inbound marketing services or products you’ve requested, and to communicate with you regarding technical issues, product updates, and other relevant information.

  • User Experience

    To personalise and improve your experience on our Site and adapt our services to your preferences.

  • Communications

    You can opt out of marketing emails at any time by following the “unsubscribe” link in our communications or by contacting us directly.

    We may still send administrative or service-related communications if necessary.

  • Analytics & Improvement

    We may use aggregated, non-identifiable data for auditing, research, and analysis to operate and improve our Site and services.

  • Legal & Security

    We may share information if needed to:

    • Comply with any applicable law, regulation, legal process, or enforceable governmental request.

    • Detect, prevent, or address fraud, security, or technical issues.

    • Protect against imminent harm to the rights, property, or safety of KODA, our users, or the public.

5. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except where required by law or under specific circumstances described in this Policy. In limited cases, we may engage third-party service providers to help us operate or maintain our Site, conduct business, or provide services on our behalf; these providers agree to keep personal information confidential and use it only for authorised purposes.

6. Data Storage and International Transfers

  • Server Locations

    We process and store personal information on servers located in Australia and the United States of America.

  • Data Transfers

    If you are located outside these regions, your information may be transferred to and processed in countries that may have different data protection laws than your country. By using our Site or services, you consent to this transfer and processing in accordance with this Policy.

7. Your Choices & Rights

  • Opt-Out

    You can choose not to provide personal information or to refuse cookies in your browser settings; however, some features of our Site or services may not function properly as a result.

  • Access & Correction

    You have the right to request access to your personal information or to correct any inaccuracies. We will make good faith efforts to respond to such requests as required by applicable law.

  • Deletion

    You may also request that we delete your personal information when reasonably possible, subject to legal and contractual obligations.

8. Our Customers’ Privacy Practices

Some of our inbound marketing services include hosting or supporting clients’ websites built using KODA’s CMS or other content management systems. While we encourage our customers to maintain and enforce their own privacy policies, KODA is not responsible for:

  • The content or privacy practices of those hosted sites.

  • The collection or use of personal information by those sites.

Our Terms of Use define our relationship with customers and any responsibilities or liabilities concerning privacy and security.

9. Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from individuals under 13 years of age. Our Site, products, and services are intended for individuals who are at least 13 years old. If you believe we have inadvertently collected information from a child under 13, please contact us so that we can promptly remove the data.

10. Australian Privacy Protection

We value your privacy and comply with the principles set out in the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We will not distribute your personal information to external parties without your express consent, except as required by law or as otherwise stated in this Policy.

11. Security Measures

We employ reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, misuse, or disclosure. Despite our efforts, no security measures are perfect or impenetrable. If you have reason to believe your interaction with our Site is no longer secure, please notify us immediately.

12. Updates to this Policy

We may update or modify this Privacy Policy at any time. Any changes will become effective upon posting the revised Policy on this page, with an updated “Last Updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Privacy Matters
c/o Koda Design Australia
10 Newell Place
Sydney NSW 2086

Email: [support@koda.design]

Last Updated: 24 January 2025